eCommerce Support

FAQ - Please read before submitting support form

You can view the Support Triage document here 

If you are a CCC Admin, click here for documentation on User Administration. 

1. Customer is locked out

A Customer can be locked out if they have had 5 incorrect password attempts. Please contact a member of the CCC Team to have them instantly unlocked.

2. Customer has not received the 'Sign Up' email 

This is generally caused by Moco's Sign Up email going to the Customer's Trash or Junk inbox. Please ask them to search these areas before completing the support form.

 

Support Form

Please fill in all the fields to get support on the eCommerce system.

Customer Name

Customer Number

Customer Email Address

Device -- Select an option -- Web Apple Mobile/Tablet Android Mobile/Tablet

Has the customer tried to replicate the issue on an alternative device/channel? Yes No

Issue Description

Screenshots

Submit