• Home
  • /Full Privacy Statement

Full Privacy Statement

This following document sets forth the Privacy Policy for the Moco website and online ordering.
This policy tells you how we collect information from you and how we use it. The full privacy statement was last updated on 8th August. The Moco website is managed by Moco with help from external service providers.

Information collected

Our sites collect personal information that you choose to give us, for example your email address. We will not attempt to individually identify users or their browsing activities. However, there are some circumstances when we may need to disclose information that may be used to identify users to law enforcement authorities:
• where a law enforcement agency executes a warrant to inspect our records
• in the event of unlawful activity, e.g., if malicious attacks or threats of violence are made on the australia.gov.au website or its related services.

Google Analytics

We use Google Analytics to collect information about how people use this website. The information we obtain from Google Analytics is used to help us understand users’ needs so that we can offer a better user experience.
Google Analytics uses ‘cookies’ to collect information about which pages you visit, how long you are on the site, how you got there (for example from a search engine, a link, an advertisement etc) and what you select. Information collected by the cookies (including your IP address) is transmitted to and stored by Google on servers in the United States.
By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Contact us and help

When you send us a message using the Contact us form, the following information is collected:
• Topic and your message
Additionally, you may choose to include your name and/or email address to help respond to your query.
Surveys
Surveys may be published on behalf of Moco. The agencies to which your survey responses will be provided are identified at the beginning of the survey.
Use of your personal information
We will only record your email address if you send us a message or if you subscribe to a mailing list such as our media alert service. Any personal information you provide to us, including your email address will only be used or disclosed for the purpose for which you have provided it.

Data security

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. These steps include storing electronic files in secure facilities, encryption of data, regular backups of data we hold, audit and logging mechanisms and physical access restrictions.
Access to your personal information
You may gain access to personal information about you that we hold. You can have us correct any errors or delete the information we have about you. You may opt out of any further contact from us. To protect your privacy and the privacy of others, we may have to gain evidence of your identity before we can give you access to information about you or change it.

How to contact us

Moco welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call: (07) 3375 2000
Post: Attn: Privacy Policy
Moco Food Services
PO Box 3076
Mt Ommaney QLD 4074
E-mail: marketingteam@mocofoodservices.com.au